ACE: Advancing Cycling for Everyone

City Info

City of Burnaby Contact Phone/Email List

Staff at the City of Burnaby need specific information when you email or call. Emailing works, but often takes time. Be as descriptive as you can. Take pictures if you can to attach to your email. Share these contacts with your cycling friends.

Need road clean up in and around Burnaby? Call for cleanup. Add these numbers to your phone.

City of Burnaby Engineering -- No signage when construction work being carried out, lights out anywhere, potholes, signage/wayfinding missing or lacking, cycle symbols on ground needs repainting, other concerns.

Burnaby Biking Hotline: 604-294-7200

City of Burnaby Transportation Website

Sign Up for Updates With the Transportation Plan

Issues With Debris on the Road

Burnaby contracts this work out. Take a picture if you can. Describe accurately the street(s) and or area. or call 604-271-0337

Bylaw Enforcement

Common bylaw infractions include vehicle parking and stopping regulations. Of particular interest to cyclists are trucks and cars parked in cycling lanes, lack of signage on where to detour when building and construction occurring etc.

Office of the City Clerk

City of Burnaby

604-294-7944 or

Riding the road? Describe the problem (bridge washed out, debris on road. Give location and take a pix if possible). You will receive an auto response. The city generally gets back to you.<=p>

City of Burnaby – hotline maintenance requests. Anything can be called in. General 604-294-7200 or Takes calls 24 hours a day. Describe the problem, the location. Can also email at

Riding a MUP (multi use path)? This is parks and rec domain. Contact Parks and Rec. Describe the problem, take a picture and email it in. Or call. Tel: 604-294-7206

Riding on or around the freeway? See glass, or other debris? Not sure who you should call? Call Mainroad Contracting. This company is contracted to the City of Burnaby and Coquitlam to keep the freeway and intersections tidy and free of debris. They are very responsive. Tel: 604-271-0337 Email:

General Inquiries: 604-294-7290
Fax: 604-294-7537
4949 Canada Way
Burnaby, BC, V5G 1M2

Mayor and Council

External link: Mayor and Council